Honest, Trustworthy, Punctual and Competitively Priced
After purchasing my established business six years ago, I soon discovered that the IT systems installed were not adequate to manage the systems required to manage a small business. The incumbent IT person had difficulties answering IT questions and was continually seeking expertise elsewhere.
Unsatisfied with their service, I asked other business owners if they could recommend a professional IT Company. Two people quickly referred Cheyne Unwin from Ace IT Multi-services. Upon engaging Cheyne, he quietly and efficiently reconfigured the computer systems and emails. All systems now work without a glitch. If we have a query Cheyne remotely accesses our system and attends promptly.
Cheyne’s professionalism is unquestionable; polite and punctual, he does not interrupt the day to day running of the business and is very efficient in tracking down and fixing problems as they arise. Cheyne’s knowledge base on IT is broad and he applied this knowledge in setting up our business.
I highly recommend to others seeking a knowledgeable professional who does not charge through the roof for his services.
Fast and Reliable service with Wonderful Communication
We were introduced to ACE IT Multiservices by our security installer and our relationship with them has grown over the recent years so that we now rely on ACE IT for all our IT needs. When our in-house IT person advised they were leaving we took the opportunity to talk to ACE IT about managing everything and they have taken this in their stride. This will result in a more focused design team and a more productive environment in general. We are comfortable that the ACE IT team will look after our needs and are always there when we need them.
For business IT support we believe that ACE IT has our needs as their primary focus.
You don’t know what you don’t know
I was fortunate enough to be introduced to Cheyne some years ago through a friend with a diversified, medium sized business with unique IT needs. He was very positive about the service Cheyne was providing his own businesses and I was in need of assistance myself at the time.
As a sole trader with a mortgage broking business, I’d previously had no local, reliable IT support, but I’ve been relying on Cheyne ever since for all my IT needs. I’m a firm believer in ‘you don’t know what you don’t know’, and I don’t know IT – but ACE IT Multiservices do!
That’s why I trust the ACE IT Multiservices Team with all my IT needs. This has included seamless periodic upgrades to both hardware and software and troubleshooting as required (the remote access feature they offer has been particularly useful) The recent introduction of Office 365 into the business has also been a welcome enhancement.
The ACE IT Multiservices team are experienced and have a sound understanding of the industry, and have provided reliable, invaluable advice and support. I’m happy to provide a recommendation for Cheyne and the team at ACT IT Multiservices.
Trustworthy, Punctual and Well Priced
Cheyne has been my go-to tech guy in the home and office for almost 20 years now. I have used him for a range of services over this time including: computer purchases, computer repairs, software installations, home entertainment system set up and internet set up.
He consults with his clients so that his suggestions and solutions suit their ideas, circumstances and budget as closely as possible. He is able to explain his advice to people whose strengths may not lie in technology (that would be me).
He makes sure you are satisfied with his work and that you know how to work everything before he finishes the job.
He is honest, trustworthy, friendly, personable and highly skilled and experienced technologically. His prices are competitive. And he’s punctual. What’s not to like?!
Great Price, Prompt Response and Friendly Service
I have been a client of Cheyne and ACT IT Multiservices for at least the past five years.
As a trusted service provider Cheyne has Remote Access to my computer so that he is able to sort out my problem while we are talking on the phone.
If this doesn’t work out, we make an appointment for a house call, usually on the same or following day.
Cheyne is always at the other end of a call or text, or calls/texts back very quickly and advises his availability to attend to my problem.
He is always courteous, helpful and friendly, as is his colleague Gaurav. Both have a very high level of technical skill but they are able to communicate the issues with me in a way I can understand.